Contact Details

The information below will help you find the right contact details for your enquiry.

Emergency	If you are abroad in need of emergency help - call ACE Assistance on +44 (0) 20 7173 7798
Master Policy Customer Service	By E-mail   travel@masterpolicy.co.uk   By Phone   01767 318200 or if calling from outside the UK +44 (0) 1767 318200 (from 9.00 to 17.30 weekdays)   By Writing   Consumer & Travel Client Manager Masterpolicy Insurance Brokers Limited Hamilton House 152 Shortmead Street Biggleswade SG18 0BL
ACE Customer Service	By E-mail   A&Hcustserv.complaints@acegroup.com   By Phone   0845 841 0056 or if calling from outside the UK +44 (0) 845 841 0056 (from 9.00 to 17.30 weekdays)   By Writing   ACE Customer Service Manager 200 Broomielaw, Glasgow G1 4RU
ACE Claims	If you would like to make a claim, please give us a call on 0845 841 0059 or if calling from abroad +44 (0) 141 285 2999

If you want to make a formal complaint, we operate a comprehensive Complaints Procedure.

If you are unsure who to call, our Customer Service team will help you direct your enquiry.